Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at axin_2516387@163.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at axin_2516387@163.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at axin_2516387@163.com.
There is no return on custom artworks as they are artworks made specifically to you upon request but exchange is acceptable (read conditions below).
There is no return on prints on paper and prints on canvas as I don’t print them myself.
If there is something wrong with the print or painting please contact me to axin_2516387@163.com so we can solve the problem.
Exchange is accepted on already-created originals, with the following guidelines:
- You must contact me within three (3) business days, from the date the artwork is received on your end. I will then provide you with the shipping details.
- Exchange is done with paintings of similar value.
- It is the customer's responsibility to pay for the shipping of the returned painting. Painting must be packaged properly (similar to the way it was shipped) and insured.
- Posters and embellished prints are non-returnable.
In the event of damage during shipping I will ask you to take photos of the artwork, including the box and email it to me to axin_2516387@163.com
Pls. keep the shipping package for insurance references as I will have to email the damage photos from different angles (inside and outside) to activate the insurance. I will then give you two options, full refund less shipping cost fees back to me or a new painting :-)
If you have any question, know that I am available and I am there for you with both email and phone number +86 18750098508